We’re a leading UK-based Managed IT Services Provider (MSP) and Microsoft Partner, delivering 24/7/365 Managed IT Services.
Managed IT Services
Next-generation managed IT services
UK-based Managed IT Services
ITIL-aligned Managed IT Services
Achieving IT transformation requires experience, knowledge and vision. Our Managed IT Services serve the Mid-market and any organisation that requires a mature ITIL-aligned service. We focus on genuine service transformation and can work with your retained IT function to ensure the enhancement of your IT service’s quality, efficiency and capability in line with your unique business processes and requirements.
Our commitment to innovation and best-practice in accordance with the ITIL framework, enables you to look forward to increased productivity, elevated quality of service, volumetric reductions and the mitigation of risks.
97%
Customer Satisfaction in 2022
74%
First Contact Resolution in 2022
51sec
Average Time To Answer in 2022
Why Chorus?
Tiered Service Desk
Our ITIL-aligned 24/7/365 service desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs, with a focus on customer experience and first contact resolution.
ITIL Practices
We adopt ITIL 4 practices, including a strong focus on incident, problem, change and knowledge management, with our service catalogue underpinning our shift-left approach.
Multi-channel Support
End users can raise service requests and log incidents across a variety of different channels including phone, email, instant chat and via self-service web portals.
Service Reporting
Service reports provide regular insights into service performance, with dedicated points of contact through your Account Manager and Service Delivery Manager. bment, whilst monitoring performance.
Structured Service Transition
A Transition Manager and Technical Lead guide new customers through our structured approach to service transition, including CSIP implementation from day-one to monitor progress immediately.
SIAM
For customers requiring service integration and management (SIAM), we can manage your multiple vendors and suppliers, providing a single point of contact across multiple service areas.
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Tiered Service Desk
Our ITIL-aligned 24/7/365 service desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs, with a focus on customer experience and first contact resolution.
-
ITIL Practices
We adopt ITIL 4 practices, including a strong focus on incident, problem, change and knowledge management, with our service catalogue underpinning our shift-left approach.
-
Multi-channel Support
End users can raise service requests and log incidents across a variety of different channels including phone, email, instant chat and via self-service web portals.
-
Service Reporting
Service reports provide regular insights into service performance, with dedicated points of contact through your Account Manager and Service Delivery Manager. bment, whilst monitoring performance.
-
Structured Service Transition
A Transition Manager and Technical Lead guide new customers through our structured approach to service transition, including CSIP implementation from day-one to monitor progress immediately.
-
SIAM
For customers requiring service integration and management (SIAM), we can manage your multiple vendors and suppliers, providing a single point of contact across multiple service areas.
Accreditations
Committed to the highest standards
Case Study
Increasing business agility with Microsoft 365 and proactive managed services
Learn how we helped Ian Williams, a facilities management organisation with over 1,000 staff, move to the cloud with Microsoft 365 and a hybrid-cloud solution.
