We’re a leading Microsoft Partner, delivering 24/7/365 IT support services for organisations using Microsoft technology.
IT Support Services
Fully managed IT support
IT Support
Outsourced IT support services
With the right IT partner, you can realise the benefits of modern technology, enabling IT to drive genuine business value throughout your organisation. Our IT support services are designed to serve the SMB market, delivering a high-quality IT support service which is simple, user-friendly and completely transparent.
As your trusted IT partner, we provide our technical expertise and experience to help you get the most from your technology, delivering great customer service for your employees with quick resolution times and a personal touch.
97%
Customer Satisfaction in 2022
74%
First Contact Resolution in 2022
51sec
Average Time To Answer in 2022
IT Support Features
Tiered Service desk
Our 24/7/365 Service Desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs. End-users can access support remotely via phone, email, chat and self-service web portals.
Onsite support
Our field engineers provide on-site support where issues cannot be resolved remotely, or simply to provide a dedicated on-site resource for extra peace of mind.
24/7 remote monitoring
We use 24/7 proactive monitoring to identify and remediate potential issues before they occur, moving you away from an inefficient and expensive break/fix scenario.
Device support
Out IT support services help you to manage and secure your data across corporate devices and BYOD scenarios so that you ensure strong device security and management.
Streamlined onboarding
We make switching IT partners simple. Our rapid onboarding and knowledge capture process ensures a slick transition, so you can look forward to great service from day one.
Account management
With a dedicated Account Manager, you’ll benefit from regular service reporting and strategy reviews, with clear lines of communication to discuss your requirements and feedback.
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Tiered Service desk
Our 24/7/365 Service Desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs. End-users can access support remotely via phone, email, chat and self-service web portals.
-
Onsite support
Our field engineers provide on-site support where issues cannot be resolved remotely, or simply to provide a dedicated on-site resource for extra peace of mind.
-
24/7 remote monitoring
We use 24/7 proactive monitoring to identify and remediate potential issues before they occur, moving you away from an inefficient and expensive break/fix scenario.
-
Device support
Out IT support services help you to manage and secure your data across corporate devices and BYOD scenarios so that you ensure strong device security and management.
-
Streamlined onboarding
We make switching IT partners simple. Our rapid onboarding and knowledge capture process ensures a slick transition, so you can look forward to great service from day one.
-
Account management
With a dedicated Account Manager, you’ll benefit from regular service reporting and strategy reviews, with clear lines of communication to discuss your requirements and feedback.
Accreditations
Committed to the highest standards
Case Study
Increasing business agility with Microsoft 365 and proactive managed services
Learn how we helped Ian Williams, a facilities management organisation with over 1,000 staff, move to the cloud with Microsoft 365 and a hybrid-cloud solution.
